About us:

The State Sport Centres are the premier multi-sport facilities in Victoria. We are here to serve sport, enabling sporting organisations and individuals to achieve peak performance, reach their potential and deliver world class events. By providing services, facilities and significant events for athletes and individuals on their journey in sport, we aim to drive participation, activity, and wellbeing across Victoria. We want people to be excited about sport, engaged in healthy activity and feel inspired to be their best!

About the Role: 

The Venue Responder role (also known as a Duty Manager) is responsible for providing operational oversight and support for all activities and events occurring at our Knox, Albert Park and Parkville venues. They are the top point of escalation for all incidents and ensure the safety of both patrons and staff within the venue

Key responsibilities include but limited to:

• Incident response and coordination
• Proactive hazard identification and mitigation
• Incident database management
• Accurate report writing and initial investigation
• Maintaining compliance records
• Operating and monitoring security and access control systems
• Facility troubleshooting
• Contractor supervision

It is the Venue Responder's responsibility to understand all activities and movement within the venue during its operating hours. They bring all departments together and ensure the operational staff are aware of important impacts or activities to the venue and how that may access, events, bookings, departments, staff and tenants. 

About you: 

To be successful in the role, you will demonstrate the following:

• Strong problem-solving skills with the ability to think on your feet when things do not go to plan
• Exceptional interpersonal and relationship building skills
• Effective leadership skills that aid in your ability to communicate well, motivate staff, and provide or receive feedback
• The ability to confidently operate both autonomously and as a part of team
• Attention to detail and refined time management skills
• Experience in controlling emergency response situations within a multi-faceted venue
• Quick learner, with the ability to understand and interpret new policies and procedures
• Experience in a Supervisor or Management position is a must
• You must hold current CPR, First Aid and Advanced Resuscitation qualifications. You will also need be accredited as a Pool Lifeguard

Studying Venue Management? This could be a great step in kickstarting your career!

Why is this a great place to work?

You will love working at the State Sport Centres. Here’s just a few reasons why:

• Great staff benefits including free parking, performance gym membership, discounts at MSC food & beverage, retail outlets and complimentary court hire for casual bookings across the stadiums
• Family and friends’ discounts on performance gym membership
• Discounts on holiday programs and creche for financial dependents
• Flexible working hours
• You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills
• We have a fantastic team of people who are great to work with
• Our mission is to help people to be excited about sport, engage in healthy activity and feel inspired to be their best. That is a rewarding thing to be a part of
• We are surrounded by elite athletes daily and you will support various elite sports and world class events

SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment. 

We look forward to receiving your application!