Western Sydney Wanderers FC are seeking a skilled Operations Manager for the Wanderers Fives facility, the home of small-sided football in Western Sydney. The role will involve coordinating, staffing, and managing the Wanderers Fives facility to achieve strong levels of customer satisfaction, participant and revenue growth.

Key Areas of Responsibility

• Leadership in building and developing football participation outcomes.
• Coordination of all Wanderers Fives football activities and ensure that all players and staff are provided with the highest level of support and communication to enable them to have an exceptional experience.
• Ensure integrated and coordinated management of all Wanderers Fives activities.
• Coordinate the maintenance and repair of the Facility when required.
• Oversee the management and operation of all building systems (Data, Security System etc.).
• Assist in the management of utility usage and costs, maintaining usage records and liaison with Utility Providers.
• Management of key services / contractors (i.e. referees, cleaners, casual staff).
• Ensure commercial performance of the Facility is optimised through event procurement, innovation, and operational savings.
• Oversee Event management requirements - planning process, venue readiness, delivery, and Hirer relationships.
• Recommend efficiencies and improvements.
• Maximise opportunities to generate revenue for non-event activities.
• Management of Facility booking schedule and system.
• Ensure all activities conducted to a high standard and in line with key compliance / regulatory requirements (i.e. Work Health & Safety, Emergency Management, Food Safety, Environment).
• Undertake risk assessments and develop appropriate mitigation strategies and response plans.
• Support development of annual budgets, ensuring that the Facility and all activities are managed within budgetary parameters.
• Manage Facility workforce, including recruitment, training, rostering, and performance management.
• Develop and maintain strong working relationships with key stakeholders (i.e. Local Government, local businesses, service providers, grassroots participants).
• Respond to enquiries and customer feedback.
• Management of Facility on event days.
• Pitch management.
• Management of Tenants and function room bookings.
• Development of policies, standards, and procedures.

Knowledge, skills and behavior required

The successful candidate will demonstrate proven experience running a sporting facility and knowledge of creating and delivering high quality programs and competitions.

The successful applicant will ideally demonstrate:

• Office administration skills.
• Reliable delivery of all required tasks and willingness to complete the task at hand.
• The ability to work unusual hours.
• Self-motivation and be able to work independently where required.
• Actions that adhere to and reflect the core values of WSW
• Working with Children’s Check
• Full Driver’s License

Desirable

• Understanding and management of online booking systems.
• Strong staff management and rostering skills.
• A positive leader and engaging person.
• First Aid certified

Unique Criteria

Due to the nature of our industry, flexibility of work hours may be required to ensure deadlines are met including weekend work.