Purpose

Rugby Australia, the governing body of rugby union in Australia, is looking for an experienced Ticketing Coordinator to assist with delivering Rugby Australia’s ticketing program for the Wallabies and Wallaroos.

Key Accountabilities

• Liaise with venues and ticket agents to assist with delivering ticket event builds
• Collate ticketing requirements from internal departments and external stakeholders
• Transact, print and distribute allocations
• Answer enquiries from internal and external stakeholders
• Produce venue maps and CADs for distribution to stakeholders
• Assist with coordinating marketing requirements with Rugby Australia’s marketing and ticketing agents
• Manage the Ticketing Services inbox and ensure that emails are answered within 48 hours
• Assist with game day ticketing operations including box office management, staffing and ticketing agent liaison when it is required
• Assist with developing new programs (when it is required) and initiatives to increase ticketing revenue
• Assist with managing release backs from various constituents, i.e. hospitality, partners, travel and other departments
• Provide general administrative support
• Provide sales and match reports when they are required
• Generate and distribute ticket order forms to Rugby Australia’s constituents
• Coordinate the payment of invoices and purchase orders
• Assist with coordinating any travel bookings, meetings, agendas and minutes
• Maintain the ticketing team’s filing systems

Capabilities, Experience & Qualification Requirements

• Appropriate tertiary degree or relevant experience
• Experience managing event ticketing at multiple stadiums
• Previous people management experience with a demonstrated ability to maintain relationships with a diverse group of stakeholders
• Previous experience managing a financial budget
• Ideally some knowledge of the Arctics and Ticketek (aspect) systems
• Excellent organisational skills
• Available to travel for domestic game days and when it is required
• Ability to resolve sensitive issues internally and externally at all levels
• Process driven with a superior attention to detail
• Self-starter with a proactive attitude