Melbourne Storm is an Australian professional rugby league club playing in the National Rugby League (NRL) competition. We are the only NRL team based in Victoria and have experienced substantial growth and success in our short history.

About the role

Reporting to the Head of Membership, a unique opportunity exists for a highly motivated, sales and service focused individual to join the Melbourne Storm team on a permanent, full time basis. This role will be crucial in growing our Club's respective membership bases.

The Membership Sales Representative is required to work both as part of a team and autonomously. Responsible for the achievement of their own daily sales figures through a combination of inbound and outbound calls to members and prospects, the ability to identify new member prospects and upgrade membership packages through strong sales techniques is integral to success in this role.

Key responsibilities will include, but are not limited to:

• Making outbound sales calls to non-renewed members and prospects, and to current members for package upgrades.
• Ensure all inbound phone calls are answered efficiently and call wait times are in line with Club
• Standards.
• Processing new memberships and renewals through the Group’s respective systems (Archtics and Fortis).
• Executing acquisition and retention plans for the membership team as directed by the Membership Sales Manager.
• Delivering upon agreed acquisition and retention targets and other KPIs.
• Bringing a sales focus to each and every membership interaction.
• Responding in a timely and professional manner to all customer communications and issues.
• Ensuring all personal details are entered accurately and privacy requirements are upheld.
• Be available to work at designated Storm home games at AAMI Park throughout the season, with the possibility of a working role at other club functions and junior clinics, as required, including Sunshine Coast Lightning.
• Acting as a positive advocate and promoting Melbourne Storm and Sunshine Coast Lighting at all times.

About You

• An exceptional sales focus with a drive to meet targets.
• Minimum of 1 year experience working in a membership or sales role/team.
• Second to none customer service skills.
• An outstanding phone manner.
• Strong interpersonal skills with the ability to develop positive relationships at all levels.
• An energetic, optimising and resilient attitude with a willingness to take on varied tasks and display initiative.
• Working knowledge of customer relationship databases will be highly regarded.

What we offer

• We offer flexibility with hybrid office / WFH arrangements.
• Free parking onsite & state of the art gym access.
• Access to Paid Parental Leave for primary & secondary care givers. 
• Free access to all Melbourne Storm home games + additional tickets for friends and/or family.
• Tickets to Storm Player of the Year Award, Life Members Dinner, Christmas Party and many other nominated Club events. 
• Indulge in some fun! Our social committee organise Club events on a quarterly basis.
• Access to our EAP services who assist with improving employee health, happiness, and life satisfaction.
• Discounts from Storm partners.
• Access to an annual Flu Vaccine.
• Internal Professional Development opportunities