Why Join the Netball Crew?

Did you know, eight out of ten Australian families have had some involvement with Netball? Either through playing, volunteering, coaching, assisting with admin or being one of our dedicated fans!

You will be joining a team of passionate individuals who take pride in their skills, love what they do and thoroughly enjoy being part of making Netball one of the most loved sports in Australia.

This exciting, newly created role will be responsible for leading all of Netball Australia's ticketing operations, driving revenue through sales and promotions, and collaborating with internal team and external stakeholders to optimise ticketing strategies. 

Reporting to an approachable and dedicated Ticketing & Consumer Products Manager, responsibilities will include: 

• Lead all ticketing operations for events, and sell tickets, ticketing packages, and other revenue driving opportunities
• Use of specialist knowledge to inform direction regarding venue modes, capacities, fees, charges 
• Process and distribute complimentary and contractual ticketing requests including staff and partners
• Manage ticketing process end to end through booking on-sale plans, completing ticket builds, proactive inventory management, managing on-sale periods, overseeing event day/night and post-event settlement
• Observe daily ticket sales & proactively ensure availability of inventory at all times
• Manage, fulfil and report on all ticket inventory – management of sales, availabilities, holds, complimentary tickets, partner tickets, VIPs, house seats, industry tickets, venue holds, on sellers etc 
• Assess pricing and ticket inventory to identify and coordinate opportunities with an emphasis on efficient ticketing management and generating additional revenue  
• Assess allocation of inventory to initiatives including premium pricing, VIP, promotions and/or partner related activity  
• Work closely with Partnerships team to integrate partner pre-sales & partner allocated ticketing 
• Serve as primary contact for stakeholders, offering expert guidance to meet event ticketing needs.  
• Maintain day-to-day external relationships with ticket agents, venues, artist agents, partners etc
• Assist with operational running of the event day
• Support SSN Teams and Consumer Network with ticketing initiatives, information and updates, fortnightly meetings and reporting
• Representation at departmental & external meetings, venue & ticketing agent meetings etc
• Identify opportunities for additional revenue through value-added services, promotions, and packages
• Conduct analysis to provide actionable insights and recommendations to achieve the best outcomes for all parties
• Work with Product & Experience team on VIP packaging distribution & maximise uplift, travel packages & other ancillary 
• Provide daily reports on sales, industry sales and group bookings
• Assist in driving the data strategy of Netball Australia and working to ensure that data cross the business is consolidated and used to inform decision making
• Oversee database hygiene and quality and developing strategies to improve data quality
• Provide a written report at the end of each event, including recommendations for future improvement

The successful applicant will have the following skills and experience:

• Alignment to our DNA - Belong, Be Bold, Be Your Best
• 2-3 years in a similar role within the sports, or events industry  
• Strong technical skills and knowledge of mainstream ticketing systems (e.g. Aspect, Insight Plus, TM1)
• Being an agile problem solver with exceptional attention to detail and planning skills
• Excellent relationship management skills with a passion for Customer Experience
• Competent arithmetical abilities with experience in calculating venue capacities and balancing sales figures
• Proficiency in Microsoft Office, particularly Excel, and Adobe Photoshop
• Experience with ticketing event builds and working with major ticket agents (e.g.: Ticketmaster, Ticketek or similar)
• Proven ability to work in fast-paced environment with competing priorities, stakeholders, and deadlines
• Excellent written, verbal communication and presentation skills
• Outstanding organisational skills with meticulous attention to detail  

On the cusp of our centenary, and significant opportunity leading into the 2027 Netball World Cup in Sydney, there has never been a more exciting time to join. This full-time, permanent opportunity is based at our HQ in vibrant Fitzroy, where you will be spoilt for choice on great coffee spots! Given the unique nature of the sports industry, and the regional/global nature of the organisation, travelling and working outside of Netball HQ and traditional office hours may be required. Our teams work flexibly, and we encourage the successful applicant to discuss flexible working options that suit their lifestyle with their new Manager.

If this sounds like you, and we hope it does - please submit your application, ensuring it articulates your ability to meet the criteria above, and what you could bring to the role that would make you stand out as the preferred candidate. Applications close 5pm AEDT on 10 March 2025. We do not take for granted the high volume of applications we receive, but please be aware this means we are only able to contact shortlisted candidates. Our recruitment process consists of a phone screening, two rounds of interviews, (virtual and in person) along with professional reference checks, and we'll be here to guide you through the entire process!

Netball Australia takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. All successful candidates will undergo a criminal record and Working with Children check prior to employment and must be able to hold valid checks at all times throughout their employment. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries. We have a collaborative, supportive and diverse culture and promote the continued development of our team members! We believe your religion, age, disability, sexual orientation, gender identification or culture do not define you nor impact your application or employment with Netball Australia. We are a sport for all people across the community and take pride in providing a diverse, inclusive and safe environment for all.