ABOUT YOU

You are someone who is a passionate sports enthusiast who aims to deliver competitions for students and community members. You will provide a supportive, understanding and encouraging environment to increase member retention by being friendly, open and approachable to all customers and ensure new participants are welcomed into sport programs.

Duties

• Assist in the programming of Social Competitions, Social Sessions and other sporting events on campus.
• Handle customer complaints, escalate complaints to the Duty Manager or a senior staff member as required.
• Update and manage competition related administration through competition software.
• Provide first aid assistance during programs ensuring all first aid incidents are reported to the Duty Manager and relevant paperwork completed.
• Assist in the recruitment of referees and provide feedback on their performance to the Coordinator, School and Social Sport.
• Document participation and report on attendance numbers.
• Maintain equipment and report on missing or damaged equipment as soon as possible.

Skills & experience

Required:

• Demonstrated ability to supervise sporting activity and ensure participants safety.
• Demonstrated customer service experience.
• Excellent written and verbal communication skills.
• Demonstrated ability to resolve issues and complaints in a respectful and timely manner.
• Proficient in Microsoft Office, including Outlook, Word and Excel.

This role requires current WWCC, First aid certificate with CPR. All applicants must have rights to work in Australia.

ABOUT US

U@MQ Campus Life

Our Mission: Bring Life to Campus.

Our Vision: To be custodians of creating a sense of belonging at Macquarie University.

Our Values: Campus Life culture is one that CARES based on the principles of mutual respect, integrity, honesty, and trust. Our Values are the foundation of our everyday actions and words & keep us accountable to each other, our stakeholder, customers and business partners.

Benefits of working for Campus Life

• Free gym membership to Macquarie University Sport & Aquatics Centre.
• VIP Membership to the Campus Life outlet loyalty program.
• Competitive above award hourly rate.
• Friendly and supportive team.
• VIP membership to the Campus Life outlet loyalty program and a 25% discount on Macquarie University merchandise.
• Access to Macquarie University Library, (borrowing, printing, computer access and databases).
• Access to employee flu shot program.

How to apply

Click APPLY, include a short cover letter along with your resume outlining your experience.

Applications Close: Friday, 20 March 2025 (11:59 AEST)

Please contact David Mudd (Manager, Fitness Services and Community Programs) via david.mudd@mq.edu.au if you have any specific questions regarding this position.

Diversity and Inclusion

Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.

We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in Equity, Diversity and Inclusion in Higher Education.

Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our Candidate Resource Hub.