The purpose of the Senior Operations Coordinator is to assist in the delivery of non-event day operations of the venue, including security operations, venue access and associated accreditation systems, periodical and functions cleaning programs, venue event preparations, emergency and risk management and tenant operational issues.

Key Tasks

•  Develop and maintain positive and effective stakeholder, tenant and contractor relationship management.
• Develop and maintain positive and effective relationships with the Gabba and SQ teams, ensuring shared outcomes are achieved.
• Develop, implement and review operational procedures for non-event day venue presentation including cleaning and waste management, security and accreditation.
• Manage and coordinate the venue's day-to-day precinct activity schedule including deliveries, car parking, general access requests to ensure impacts are minimised.
• Manage and coordinate non-event day functions including pre, during and post requirements.
• Coordinate non-event day security services including training and briefings for the 24/7 static site team.
• Assist with the review and best practice requirements relating to Emergency Management training and compliance
• Coordinate and implement the venue's WHS activities including compliance training and audits.
• Manage the administration of the venue's incident reporting process and systems ensuring accuracy and compliance
• Manage use and operation of venue's building management systems, including but not limited to CCTV, Access Control, Exterity, CVMS, Keywatcher and digital signage.
• Coordinate and manage schedule for non-event day digital signage as well as media, filming and photo shoots for the venue in consultation with Operations Manager and Corporate Office teams.
• Ensure all work is undertaken in accordance with SQ’s policies and procedures, particularly in the areas of workplace health and safety, security management, equal employment opportunity, workplace harassment, bullying and discrimination.

About You

• 2 years’ experience in providing operations coordination at a major venue or facility.
• High level communication and conflict management skills.
• Strong planning and time management skills - proactive, ability to prioritise tasks, and customer service focused.
• Ability to work as part of a team and accustomed to working in a fast-paced environment.
• Knowledge of or ability to rapidly acquire knowledge of venue operation procedures.
• High level administration skills with demonstrated experience in developing policies and procedures.
• Knowledge of or ability to rapidly acquire knowledge of emergency management procedures and event procedures.
• Experience developing and delivering training material.
• Knowledge of WHS Act and regulations.
• Experience in Building Management Systems including CCTV, electronic access control, Exterity, CVMS and Keywatcher.
• Demonstrated experience developing social media content and media campaigns.
• High work ethic, commitment to professional presentation, ethical practice and flexibility in the workplace.

If this position or working at SQ has intrigued you and you're driven to join us on our journey, apply now via the Stadiums Queensland Careers page

At SQ, we strongly encourage applicants from all backgrounds and life experience to apply. We promote a safe, inclusive and respectful workplace, enabling all staff to feel valued and thrive in a rewarding team and culture. So you can shine through this recruitment process, please let us know if you required any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies.

Applications Close: Tuesday, 1 April 2025. 

About the venue

First established in 1895, The Gabba has hosted many major events including cricket, AFL, baseball, rugby league, rugby union, Olympic soccer and concerts.

The Gabba is best known as the home of the Brisbane Lions, Queensland Bulls and Brisbane Heat and is regarded as a fortress for the Australian cricket team, with one of the best cricket wickets in the world. The venue has a 42,000 capacity and a range of function and meeting spaces that are used extensively throughout the year.

Top five reasons for wanting to join the SQ Team…

Innovative & Fun - with a calendar of world-class events and sporting fixtures, why wouldn’t you want to be a part of something big, and also provide local communities with an awesome customer-centric experience. 

Achievement & Challenge - if you thrive on challenge and recognition, SQ may be perfect for you. This is an organisation where employees contribute to make a difference and receive recognition for their professionalism and results.

Learning and Development - SQ wants to develop future leaders and specialists in their fields. SQ offers exciting career opportunities at some of the best facilities in the world.  

Teamwork - we are supportive, enthusiastic, and passionate - One team, One dream, One SQ enabling us to deliver world-class experiences and celebrate the successes

World Class Venues - If you have ever attended one of our venues, you’ll already know, our venues are both historic and iconic, and create a stage for memorable sporting and entertainment events delivered with the highest level of environmental sustainability and social governance.

With some of the most entertaining products and services on offer, it is no wonder people want to join the Stadiums Queensland team!