Overview of the Role

To further align to the Australian Sports Commission’s Play Well Strategy and future requirements for continued participation funding, BA will be rolling out a national member database in 2025. The Member Services Manager will lead the setup and management of this database and provide ongoing support to states, territories and their clubs through the onboarding process. As a key priority identified within BA’s new strategic plan, the national database will provide access to much needed member data in order to make informed decisions to grow badminton participation and engagement, as well as a better understanding of our workforce landscape (coaches, officials and other volunteers). The database is also a key requirement to provide a simpler journey to court for new participants, with up-to-date club and program data feeding through to a new BA website, making it easier to find ways to play. The Member Services Manager will be the conduit between BA, State and Territory Organisations and Revolutionise Sport, ensuring that BA and S/T feedback is collected and communicated to Rev.

Job Responsibilities 

Database Implementation and Management

• Lead the development and implementation of the new national database and day-to-day management of the platform
• Liaise with the database provider (currently Rev Sport) to create a platform that is fit for purpose for BA, state / territory and club requirements, acting as a spokesperson for BA and key stakeholders, communicating the needs of our sport
• Support state and territory member organisations with onboarding to the new platform including club details being relevant and updated and member information being available
• Review additional capabilities of the system and identify where there is functionality available that would benefit the sport
• Organise training for key system users as appropriate and develop training materials to support with learning for admins
• Lead the discussion and implementation of relevant APIs between different digital platforms to create more effective tracking and reporting capabilities
• Provide technical support to system users as required
• Create and oversee a focus group of key stakeholders invested in the national database

Member Services Support

• Engage with BA member organisations to support their development and improve delivery of badminton in Australia
• Support the CEO in the delivery of priority tactics within the Strategic Plan
• Develop strategies for engaging members to enhance their capacity to deliver the sport of badminton, including initiatives to reduce time spent doing manual admin
• Maintain an updated database of affiliated members and club/venue details to ensure accuracy of information available to the public through ‘finders’ on our website
• Work with members to identify development and education opportunities in relation to good governance and program delivery
• Maintain processes that enable members to keep their contact details updated on the database
• Manage all requirements related to membership renewal and coaching and officials’ registration processes
• Actively participate in providing feedback on current and future membership models and affiliation structures
• Provide feedback to our insurance provider as part of the national insurance scheme

To view the full job description including qualifications, skills and personal attributes, download the PD attached.