The Customer Service Officer is responsible for the provision of front desk and kiosk related duties to all Leisure Centre patrons. This includes general reception and customer service duties, including phone enquiries, cash handling, bookings for centre run programs, selling memberships and general administrative duties relating to the role.

This role is best suited to someone who has a real passion for customer service and loves to go above and beyond to create a positive and enthusiastic customer experience.

ESSENTIAL:

• Experience in sale and promotion of goods and services and reception services.
• Experience working within a customer service environment and delivering a high level of customer satisfaction.

DESIRABLE:

• Experience with computerised point of sale systems and membership sales
• Experience in a leisure centre/hospitality environment
• Ability to apply initiative and problem solve on issues and implement an appropriate course of action.
• Conflict resolution and interpersonal skills
• Ability to demonstrate flexibility, diplomacy, confidentiality, as well such professional working behaviors’ such as honesty and motivation.

SALARY & EMPLOYMENT CONDITIONS:

• Permanent Full Time position, 70 hours per fortnight.
• This position is a Grade 2, salary range is $62,201p.a. with progression to $72,863p.a. on demonstrated competencies, penalty rates for weekendwork, plus 11.5% Super
• A uniform is provided
• Hours of Work: Between 5am to 11pm Monday to Sunday. However, commencing and finishing times will be flexible and depend on operational needs.

Fairfield City Council is a smoke-free workplace and is an EEO employer. As an inclusive workplace, we support reasonable workplace adjustment. If you do require an adjustment during the recruitment process, please notify us on your application form.