Who are we?

Perfect Gym Solutions Pty Ltd is a cloud-based leisure management software, now in its 15th year of operation globally, having a footprint in the Australian and New Zealand markets since June 2016.  We are a privately owned company with a close-knit team of developers, support, implementation and admin staff. We have gained an exceptional reputation amongst our customers for being a company that has a philosophy of excellence in both product and service. Our software is used in the fitness and leisure industry across 40+ countries where we count some of the largest and most successful Fitness chains, City Councils and Leisure Management Companies as our clients. 

PerfectGym is part of the Sport Alliance group, headquartered in Hamburg. Sport Alliance is one of the leading software companies in the fitness industry, specialising in providing software solutions for efficient studio management, financial services, and mobile applications.

Together, Sport Alliance and PerfectGym represent the premier software provider for top fitness chains including servicing 14 out of Europe’s top 30 chains. It is also the market leader among leisure centres in Australia and services customers in over 130 international chains in more than 55 countries, spearheading the digital transformation of over 10,000 sports facilities globally.

PerfectGym are recognised as the best solution for our target markets, and are seen as the go-to replacement for legacy offerings within the Fitness and Leisure markets.

What do we do?

The PerfectGym platform is a fully integrated business management system that includes club management, end to end member management; including mobile app offering, point of sale solutions, marketing automation, seamless direct debiting, online bookings, courses, swim school, facility bookings, access control and much more. 

Our software is a SaaS (Software as a Service ) offering, built on best in class industry frameworks in addition to modern front end technologies. We invest a substantial amount into research and development to ensure that Perfect Gym Solutions continues to be a market leader. 

The PerfectGym platform is designed as a complete solution with the capacity to service large government leisure facilities, multi-location enterprise fitness chains, as well as premium standalone facilities. 

Our clients range from 1-2 person businesses right up to multi-million dollar corporate groups.

About the position:

We are looking for a person with a wide range of abilities to join our team. This role will encompass all aspects of Customer Success and after sales support for our clients. This is not purely an Account Management role – it is much more hands-on. 

You will have the opportunity to work with different customers and requirements whilst developing solutions for our customers using the software. This is an exciting and varied position that will allow you to experience the full cycle of commercial software, from implementation, to Go-Live to after sales support and customer relations, and may include any or all of the following:

• Solution Delivery – how to use our software to solve a client's problem
• High-level support (“how can I use the software to solve my problem “) 
• Participation in research, development and product improvement
• Project work (implementations / launch of new features)
• Creation of Knowledgebase articles and Internal Documentation
• Ability to work with initiative, gather information, analyse and solve problems
• Regular Customer Success (Account Management) meetings with Clients

Are there any special personal attributes required?

PerfectGym are not looking for an entry-level candidate, but we do encourage people with experiences in different industries to apply for this position where you believe you have transferable skills. We highly value industry experience in Leisure, Fitness and Aquatic Facilities, not necessarily only in the software side - but this is highly desired.

Your personal qualities and ability to interact with the other staff and clients are just as important as your industry and technical skills. The following attributes and skills are essential.

• A strong work ethic and positive attitude towards your work
• Polite, courteous, honest and professional
• A Customer-first mentality
• Conflict Resolution 
• Stakeholder Management
• Excellent verbal and written communication skills – you must be able to communicate your ideas or problems clearly and fluently in English
• Strategic thinking and adaptability
• Support and problem-solving abilities
• Attention to detail "near enough" is NOT good enough
• Solution focussed, with a can-do attitude and desire to get the best result out of every situation
• A logical and organised manner with the ability to relate to a real-world environment
• A willingness to learn and embrace new ideas
• Pride in your work

Are there any particular attributes that will help secure this position?

Any of the following skills or attributes will be seen as valuable – you may not have many of the skills listed below, but what you do have maybe just the thing we are looking for:

• Knowledge or experience in the Fitness, Aquatic and Leisure Industry
• Experience in Leisure or Fitness Software and POS, and especially experience with PerfectGym software
• Experience in customer service / direct service roles
• Autonomous work ethic with an ability to act proactively
• An understanding of how businesses operate and use business management software
• Experience with Change Management
• Familiarity with Microsoft Windows, Office Suite, Slack/Teams/Similar
• Good writing and documentation abilities
• Ability to conduct Trainings / Workshops
• Interpersonal / Relationship building qualities

Education and experience:

You must have either experience or education that will allow you to fulfil the requirements listed above. You may be asked to sit a basic aptitude test as part of the interview process and while this won't be a deciding factor it will allow us to better understand the depth of your knowledge.

Is the job right for you?

This is a stable and fulfilling position working with a team in a comfortable atmosphere. Most importantly we will select the person who not only has the right aptitude but the right attitude towards their work and their customers.

If you have a sound work ethic and are interested in growing with our company you will share the rewards that come with being a part of a successful business and can become a very important and valued part of the team. If, however, you are after a job that offers little stimulus and encourages you to just cruise through the day, then this job is not for you.

This position will give someone the opportunity to make a niche for themselves within our business and become a key member of our team. As we are a growing company, the opportunities are only bounded by your enthusiasm and capabilities.

Now the important bits…

• This is a full-time position
• Located in Cargo Park Business Park Tullamarine, close to transport and shop's
• Remote work from regional Victoria, or interstate, will be considered for the right candidate
• Open to Australian residents only
• Applicant must hold a current Australian Driver's license
• We are an equal opportunity employer