Rugby Australia, the governing body of rugby union in Australia, is looking for an experienced Memberships & Fan Development Coordinator to assist with delivering the ticketing program for Rugby Australia's international Wallabies and Wallaroos teams, and domestic Brumbies and Waratahs teams.
This role will also support the Brumbies, Waratahs and Wallabies First membership programs and ensure that Rugby Australia members, who are considered an integral part of the rugby environment, receive the highest quality of customer service. Moreover, this role will also build and implement new pipeline membership products for emerging rugby markets, with a focus on schools and junior ranks.
Key Accountabilities
Ticketing
Liaise with venues and ticket agents to assist with delivering ticket event builds
Collate ticketing requirements from internal and external departments and stakeholders
Transact, print and distribute allocations
Answer enquiries from internal and external stakeholders
Produce venue maps and CADs for stakeholders
Assist with coordinating marketing requirements with Rugby Australia's marketing and ticketing agents
Manage the ticketing services inbox and ensure that emails are answered within 48 hours
Game day ticketing operations including box office management, staffing and ticketing agent liaison (as required)
Assist the Membership Manager with developing new programs (as required) and initiatives to increase ticketing and member revenue
Assist with managing release backs from various constituents, i.e. hospitality, partners, travel and other departments
General administrative support
Provide sales and end of match reports (as required)
Generate and distribute ticket order forms to constituents
Transact ticket sales (as required)
Coordinate the payment of invoices and purchase orders
Assist with the coordination of any travel bookings, meetings, agendas and minutes
Maintain filing systems for the ticketing team
Memberships
Implement membership programs to facilitate the delivery of key strategic business objectives
Manage the membership program's event builds
Work with key stakeholders to help facilitate the delivery of their strategic planning outcomes
Work with Rugby Australia's partnerships and sales teams to achieve and maintain productive, progressive,and harmonious relationships with key stakeholders and partners
Effectively use information to determine the financial position of the Wallabies First membership, i.e. manage and monitor the budget by tracking and approving expenditures (within delegated authority), controlling costs, validating expenses and anticipating and correcting forecasting errors
Manage the membership event operations activities for Brumbies, Waratahs and Wallabies to profitably strengthen direct relationships with fans with an emphasis on new emerging markets and retention
Research, develop and implement a range of membership acquisition, retention/renewal, and revenue strategies
Assist with the development of new programs (as required) and initiatives to increase member base and ticketing revenue
Develop and implement detailed reporting systems to measure the performance of programs against KPIs and recommend and implement changes
