Shoalhaven

Customer Liaison Officer - North

Shoalhaven City Council


  • Ulladulla New South Wales Australia
  • Full Time, Contract/Temp
9 Feb 2025
Applications 0

Description

This is a 6 month, fixed term role working 38 hours per week on a full time basis. Working out of the Ulladulla Leisure Centre, this role provides support to the Aquatic Education Coordinator, oversees the reception function of the facility and performs a supervisory role on shift to ensure high level of customer experience and compliance.

Duties

Reporting directly to the Aquatic Education Coordinator, the focus of this position is to:

  • Provide excellent customer service to Shoalhaven Swim Sport & Fitness Facility clients and members of the public
  • Develop a relationship with Centre staff and clients to assist in achieving program objectives
  • Provide a high level of enthusiasm, commitment and direction to a quality Swim School environment
  • Support and promote the Aquatic Education services at Ulladulla Leisure Centre
  • The specific role you will perform will be dependent on the qualifications you hold. You will be appointed to perform one or more of the roles outlined in the Selection Criteria within the Job Description.

*please refer to the attached job description for a full list of duties performed in this role*

Skills & Experience

Learn to Swim

  • Current AustSwim Certificate - Teacher of Swimming & Water Safety (or equivalent)
  • Current Cardiopulmonary Resuscitation Award (CPR)
  • Current AustSwim (or equivalent) extension certificates enabling instruction of specialist areas is applicable

Lifeguard

  • School Certificate
  • Current RLSSA Pool Lifeguard Award or ability to completed Pool Lifeguard Licensing requirements (within 21 days of commencing duties)
  • Current Cardiopulmonary Resuscitation Award
  • Current WorkCover accredited First Aid Award

Aquatics Instructor - Coach

  • Australian Swimming Coaches and Teachers Association Junior Squad and Assistant Coach Accreditation
  • Current Cardiopulmonary Resuscitation Award (CPR)
  • AustSwim - Teacher of Water Safety

Fitness Instructor (Wet & Dry)

  • Certificate III in Fitness (Gym Instructor)
  • Current accreditation with Fitness Australia or the ability to obtain within 3 months of commencement
  • Current Cardiopulmonary Resuscitation Award (CPR)
  • Previous experience / training in Group Fitness instruction including MOSSA (or equivalent)

Gym Assistant

  • Certificate III in Fitness (Gym Instructor)
  • Current Cardiopulmonary Resuscitation Award (CPR)
  • Current WorkCover accredited First Aid Award

This position requires a current NSW Working with Children Check. Applicants are required to apply and pay for this check if not already obtained. 

*please refer to the attached job description for a full list of skills and experience required to perform this role*

About Shoalhaven City Council

Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

Shoalhaven City Council is an equal opportunity employer committed to embracing diversity and inclusion, and encourages applications from people of all ages, abilities, and backgrounds.

Shoalhaven City Council is a Child Safe Organisation that recognises and advocates for the rights of children and young people and are committed to providing a safe workplace.

Essential Requirements

Desirable Criteria

Application Instruction

You will be required to submit an online application by attaching your resume (please ensure you submit in Word or PDF format) and respond to questions regarding general information about you.

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.

When your application has been submitted completely, you will receive a confirmation email.

For more information on the application process, please visit how to apply on Councils website.

  1. At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
  2. Please list the relevant qualifications and experience you hold.
  3. What does excellent customer service men to you?
  4. This position requires an NSW Working With Children Check, please provide your Working With Children Check number.

Applications Close: Sunday 9 February 2025 (at Midnight) 

Contact:

Tracy Dell - Aquatic Education Coordinator

(02) 4429 8804

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