ABOUT NETBALL QUEENSLAND

Netball Queensland (NQ) is the peak state sporting organisation responsible for the governance, development, promotion and administration of netball throughout Queensland. 

We take seriously our position as custodians of netball in Queensland and prioritise our responsibility to promote inclusion, gender equality and diversity. We are committed to creating an accessible, supportive environment through transitioning diversity, equity and inclusion from a function to a practice.

Our Reconciliation Action Plan launched in April 2022 has formalised our commitment to reconciliation by embedding a framework to turn our intentions into practical, meaningful actions and outcomes. 

At NQ our purpose is to enrich lives through netball, and we aspire to be the most played and supported sport in Queensland. Our 2023 – 2025 Strategic Plan defines what ‘winning’ means for our organisation and outlines the choices that will make it happen and create value. 

The incredible Nissan Arena is the home to our history-making Queensland Firebirds netball team as well as NQ's operations and delivery of community sport and major events. 

At NQ our values and behaviours are important to our cultural identity and where we grow, play, inspire and lead our great game of netball. 

As we strive for our Queensland Firebirds to be Queensland’s favourite sporting team and work to build thriving netball communities, we know that we must assemble the right team. A career at NQ represents a unique opportunity to succeed in a high-performance environment while enjoying a flexible work culture and directly contributing to the sustainability of netball in Queensland.

Further information on Netball Queensland, Nissan Arena and the Queensland Firebirds can be found at netballq.org.au, nissanarena.com.au, and firebirds.net.au.

THE OPPORTUNITY

As part of our dynamic Venue team you will contribute to the day-to-day operations of Nissan Arena, our amazing community sporting venue, that is home to the Queensland Firebirds, and hosts Netball, Volleyball, Basketball, Futsal, Martial Arts and Pickleball (just to name a few) events daily. 

The Venue Supervisors will be the first point of contact for most venue enquiries and patrons. You will take pride in the appearance of the venue and ensure all set-up and signage is completed as required. You will ensure compliance with policy and procedures, a safe environment for patrons and staff and lead the way with customer service. 

Your opportunity is to bring our brand and values to life in every contact that our community has with Nissan Arena and your exceptional customer service philosophy and ‘here to help’ attitude will be of upmost importance.

We are seeking someone for up to 18 hours per week from 4:00pm to 10:30pm Monday, Tuesday and Saturday. 

RESPONSIBILITIES

• Provide outstanding customer service to all patrons, hirers and internal stakeholders; 
• Ensure the venue presentation meets expectations at all times, including the default set up of courts, furniture and storerooms and general cleanliness. 
• Fielding enquiries and overseeing the delivery of assigned events and activities 
• Relationship and booking management for community hirers and maintaining oversight of Key Account bookings
• Managing community payments and providing payment reports to accounts
• Court sport equipment set up and pack down;
• Supervision of on-shift casual staff;
• Assistance in the onboarding and training of new staff;
• Provide first aid and report all incidents hazards/maintenance issues during community usage and assigned events 
• Acting as Chief Warden, Deputy Chief Warden or Warden in the event of an emergency;
• Assist with delivery of events;
• Operation of the venue including checklists and opening and closing procedures 
• Function bump-in and bump-out;
• Ensure contractors & visitors are signed in and out of the venue, with appropriate keys and items; 
• Ensure WHS is prioritised throughout the Venue, including reporting, hazard identification and removal or mitigation of hazards.
• Tasks as assigned by SVS and VEM to support the day-to-day operation of the venue and events
• Adherence to all venue and company policies 
• Deliver carnivals and competitions and act as main point of contact for the hirer when required
• Support with minor event enquiries and handover to Venue Management to follow up.
• Deliver Minor Events and act as the key contact on the day when required
• Part of Major Event Day structure (ability to support lead on the day) 

Additionally, you will also:

• Manage lost property register to ensure all items are returned to visitors or donated
• Manage storage room register
• Hazard and Maintenance Overview in conjunction with Facilities Coordinator
• Act as venue liaison for Social Netball competition, Metro League Volleyball other competitions/events

ABOUT YOU

Qualifications and Experiences

• Demonstrated experience in a similar role;
• Studying or working in the sports/events industry is desirable;
• Current First Aid and CPR certificate or ability to obtain qualifications as soon as possible, and before commencing employment with Netball Queensland;
• Current Blue Card or be able to obtain qualifications as soon as possible, and before commencing employment with Netball Queensland.

Knowledge and Skills

• Outstanding customer service skills, with a demonstrated ability to manage conflicts effectively;
• Strong computer skills and experience with Microsoft Office Suite;
• Excellent communication skills, written and verbal;
• Excellent ability to problem solve and remain calm under pressure;
• Strongly developed organisational skills, with the ability to manage competing priorities and meet deadlines;
• Strong team player, with the ability to lead a small team.

WHY WORK FOR NETBALL QUEENSLAND?

To achieve the vision of becoming a “world-class sports organisation respected for transforming lives through netball”, Netball Queensland must have the best and brightest team on the court. Your reward for stepping into this challenge will be:

• Culture: a high-performance culture defined by NQ’s values and accepted behaviours and norms
• Flexibility: a hybrid work model that recognises the benefits of working in the office and working remotely
• Family: 18 weeks paid primary carer leave and 4 weeks paid secondary carer leave
• Wellness: access to employee assistance programs and a fully equipped high-performance gym 
• Growth: professional development opportunities and a strong commitment to support your career growth
• Reward and Recognition: remuneration reviewed annually in line with our performance review and career discussion process, regular feedback provided and wins celebrated
• Facilities: modern office facilities in Nissan Arena
• Location: easily accessible location with onsite parking and public transport
• Benefits: tickets to events at Nissan Arena and sponsor discounts
• Social: social committee who organise quarterly all-team events

And above all, the opportunity to directly impact the great game of netball and ensure its sustainability for generations to come!